Meet Elizabeth Kitevska30 years of experience across the patient journey.
I’m Elizabeth Kitevska, founder of Advance Practice and Advance Practice Academy™.
Over 30 years in dentistry, I have worked as a dental assistant, receptionist, treatment coordinator, operations manager and coach.
I have sat with patients, presented and coordinated millions of dollars in dental treatment, supported teams through difficult conversations and seen where the patient journey breaks down.
That experience shapes what I teach: practical communication, structured treatment presentations and consistent daily systems that help teams guide patients towards informed decisions with clarity and care.
Elizabeth Kitevska
Founder | Dental Practice Consultant and Trainer
Explore Advance Practice Academy™ ↗ Thoughtful conversations. Confident decisions. A practice that advances.
Before you enrolYour questions,
answered.
Who is each program for?
Front Desk Excellence™ is designed for dental receptionists, front desk teams, practice managers and practice owners.
The KITEVSKA High Value Case Acceptance Method™ is designed for dentists, treatment coordinators, practice owners and team members involved in treatment conversations.
Open Day Mastery™ is designed for dentists, practice owners and teams planning a clear aligner open day.
What does the curriculum cover?
Front Desk Excellence™ includes 12 practical training modules covering phone skills, new patient bookings, price questions, cancellations, rebooking, reviews, referrals, patient concerns, appointment delays, morning huddles and daily systems.
The KITEVSKA High Value Case Acceptance Method™ covers patient connection, discovery, treatment presentation, investment conversations, team handovers, informed decisions and follow up.
Open Day Mastery™ focuses on planning, promoting and delivering a clear aligner open day, with patient communication and follow up considered throughout.
Visit each program page to explore its curriculum.
Can customers preview a lesson?
Yes. You can experience selected training before deciding whether to enrol.
A sample lesson from Front Desk Excellence™ explores handling price questions.
The free opening lesson from The KITEVSKA High Value Case Acceptance Method™, “Let’s Begin”, introduces the approach and helps you begin recognising gaps in your patient journey. Accompanying notes are included.
How is the training delivered?
The training is delivered online through Advance Practice Academy™ on Kajabi.
Watch the recorded lessons at your own pace and revisit them during your access period. You do not need to attend at a scheduled time.
How long does access last?
Your access period is specified in your chosen offer and displayed before purchase.
Please check the offer details for the duration and when access begins. You can revisit the lessons throughout that period.
Is access individual or clinic based?
Access depends on the offer you purchase. Your course page and checkout will explain whether access is for an individual or a clinic and how many users are included.
For a clinic offer, access applies to the purchasing clinic within the stated user allowance. Please contact us before purchasing if you need access for multiple locations.
What is included?
Your purchase includes the online training and any accompanying resources specifically listed in your chosen offer, for the stated access period.
Please review the program page for its lessons and included materials. Coaching is not included.
What happens after purchase?
After successful payment, you will receive purchase confirmation and instructions for accessing your training.
Follow the instructions to set up or sign in to your Academy account. You can then access your purchased program through Student Login.
Can practices outside Australia enrol?
Yes. The online training is available to dental professionals and teams worldwide.
The lessons are delivered in English and can be completed at your own pace. Prices are displayed in Australian dollars, with applicable taxes shown at checkout.
Is coaching included?
No. Academy purchases provide access to the online training specified in your chosen offer.
Coaching is available by invitation only to selected clinics that have completed both Front Desk Excellence™ and The KITEVSKA High Value Case Acceptance Method™.
Completing both programs does not automatically include coaching or guarantee an invitation.
Read the full purchase terms and refund information and privacy policy before checkout.
