The KITEVSKA High Value Case Acceptance Method™
Part of Advance Practice Academy™
Help patients understand their treatment and feel confident taking the next step.
Strong case acceptance begins before the investment conversation. It starts with how your team connects with patients, understands their concerns and explains their recommended care.
Created by Elizabeth Kitevska, drawing on 30 years of experience across dental practice roles, this program brings structure to the patient consultation journey, from the first impression through to treatment presentation, investment discussions and follow up.
Learn how to build trust, communicate clearly and guide informed patient decisions without pressure.
Designed for dentists, treatment coordinators, practice owners and teams involved in treatment conversations.
COURSE CURRICULUM
1. Building a Clear, Patient Centred Consultation.
Explore how a structured consultation helps patients understand their recommended care and gives your team a consistent approach to treatment conversations.
2. Connection, Mindset, Trust and the Patient Experience.
Understand how your mindset, communication and approach to connection shape the patient’s experience and help build trust.
3. First Impressions and Clinical Discovery.
Consider how the patient is welcomed and guided into the clinical assessment. Explore how discovery helps you understand their concerns and priorities.
4. Discovery, Clear Communication and the Consultation Environment.
Create space for patients to share what matters to them. Use clear communication and a supportive consultation environment to build understanding.
5. Presenting Treatment Options with Clarity.
Explain recommended treatment and relevant options in a structured, understandable way so patients can consider their care with greater clarity.
6. The Treatment Coordinator Handover and Decision Stage Mindset.
Strengthen the handover between the clinician and treatment coordinator so the patient receives consistent information and support as they consider their next step.
7. Explaining Treatment Plans and Payment Options.
Present the treatment plan, investment and available payment options clearly, helping patients understand what is involved and how treatment can be organised.
8. Supporting Commitment and Organising the Next Step.
Clarify the patient’s decision, check their understanding and organise an appropriate next step with clear responsibilities for the team.
9. Responding to Hesitation, Following Up and Implementing Change.
Explore how to respond thoughtfully when patients remain unsure, maintain appropriate follow up and put the learning into practice with your team.
Nine course lessons. The Method’s patient pathway is presented separately.
AUD $997 + GST · Australian total $1,096.70, including $99.70 GST.
One-time payment in full. No subscription or payment plan.
90-day self-paced access from when access is supplied after successful payment.
Licensed for internal training within one purchasing practice and its relevant team members. One customer account is created or linked at checkout. Contact us about additional individual logins.
Other locations: applicable tax is calculated at checkout.
Coaching is not included.
Enrol in the MethodPurchase Terms · Refund and Cancellation Policy · Privacy Policy
What your purchase includes
Nine video lessons with detailed notes, key takeaways, action steps and readable reference guides. These nine lessons are separate from the nine critical points in the consultation pathway.
90 days of self-paced access from when access is supplied after successful payment. Revisit the included lessons and resources during your access period.
Licensed for internal training within one purchasing practice, including its relevant team members. One customer account is created or linked at checkout. Contact us before purchase if you require separate logins or multiple practices.
Account and access help: admin@advancepractice.com.au. Personal coaching, live calls, future courses and a guaranteed support response time are not included.
Existing content may be updated without materially reducing your purchased training during your access period.
Complete Practice Bundle
All three programs. One shared approach to your patient journey.
- Front Desk Excellence™
- The KITEVSKA High Value Case Acceptance Method™
- Open Day Mastery™
Includes the videos and resources listed for each program. All three receive 90-day access from the access start date.
Australian total $1,976.70 including $179.70 GST.
90-day self-paced access from when access is provided after successful payment.
One-time payment in full. No subscription or payment plan.
Buy nowOther locations: applicable tax is calculated at checkout.
Your questions,
answered.
Who is each program for?
Front Desk Excellence™ is designed for dental receptionists, front desk teams, practice managers and practice owners.
The KITEVSKA High Value Case Acceptance Method™ is designed for dentists, treatment coordinators, practice owners and team members involved in treatment conversations.
Open Day Mastery™ is designed for dentists, practice owners and teams planning a clear aligner open day.
What does the curriculum cover?
Front Desk Excellence™ includes 12 practical training modules covering phone skills, new patient bookings, price questions, cancellations, rebooking, reviews, referrals, patient concerns, appointment delays, morning huddles and daily systems.
The KITEVSKA High Value Case Acceptance Method™ covers patient connection, discovery, treatment presentation, investment conversations, team handovers, informed decisions and follow up.
Open Day Mastery™ focuses on planning, promoting and delivering a clear aligner open day, with patient communication and follow up considered throughout.
Visit each program page to explore its curriculum.
Can customers preview a lesson?
Yes. You can experience selected training before deciding whether to enrol.
Module 2 from Front Desk Excellence™, “Booking a New Patient’s First Appointment”, is available to watch without registration or payment.
The free opening lesson from The KITEVSKA High Value Case Acceptance Method™, “Let’s Begin”, introduces the approach and helps you begin recognising gaps in your patient journey. Accompanying notes are included.
How is the training delivered?
The training is delivered online through Advance Practice Academy™ on Kajabi.
Watch the recorded lessons at your own pace and revisit them during your access period. You do not need to attend at a scheduled time.
How long does access last?
Your access period is specified in your chosen offer and displayed before purchase.
Please check the offer details for the duration and when access begins. You can revisit the lessons throughout that period.
Is access individual or clinic based?
Access depends on the offer you purchase. Your course page and checkout will explain whether access is for an individual or a clinic and how many users are included.
For a clinic offer, access applies to the purchasing clinic within the stated user allowance. Please contact us before purchasing if you need access for multiple locations.
What is included?
Your purchase includes the online training and any accompanying resources specifically listed in your chosen offer, for the stated access period.
Please review the program page for its lessons and included materials. Coaching is not included.
What happens after purchase?
After successful payment, you will receive purchase confirmation and instructions for accessing your training.
Follow the instructions to set up or sign in to your Academy account. You can then access your purchased program through Student Login.
Can practices outside Australia enrol?
Yes. The online training is available to dental professionals and teams worldwide.
The lessons are delivered in English and can be completed at your own pace. Prices are displayed in Australian dollars, with applicable taxes shown at checkout.
Is coaching included?
No. Academy purchases provide access to the online training specified in your chosen offer.
Coaching is available by invitation only to selected clinics that have completed both Front Desk Excellence™ and The KITEVSKA High Value Case Acceptance Method™.
Completing both programs does not automatically include coaching or guarantee an invitation.
Read the full purchase terms and refund information and privacy policy before checkout.
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